Privacy Policy

1. WHO WE ARE

Sebata Resources is a Malaysia-registered business providing website design, website development, landing page development, hosting, maintenance, SEO, analytics, domain-related services, and related website services.

For privacy-related questions, requests, or complaints, contact us at:

Email: [email protected]

2. PERSONAL DATA WE COLLECT

Our website currently has one direct personal-data collection point: the contact and enquiry form.

When you submit an enquiry, we collect:

• –Your name
• –Your email address
• –The information contained in your message
• –Any other personal information that you voluntarily include in your message

You should avoid submitting unnecessary sensitive personal information through the enquiry form.

We do not currently provide user accounts, customer registration, online payment processing, file uploads, newsletter subscriptions, or online booking functionality through this website.

3. HOW WE COLLECT PERSONAL DATA

We collect personal data when you:

• –Submit the contact or enquiry form
• –Contact us by email
• –Contact us through WhatsApp after choosing the WhatsApp contact option on our website
• –Communicate with us regarding our services
• –Otherwise voluntarily provide information to Sebata Resources

Our website does not currently use a customer account or registration system.

4. HOW WE USE PERSONAL DATA

We use personal data to:

• –Respond to enquiries
• –Respond to quotation requests
• –Understand your website or project requirements
• –Communicate with you about requested services
• –Prepare and provide quotations
• –Discuss project scope, requirements, and timelines
• –Provide our services
• –Manage ongoing client relationships
• –Provide hosting, maintenance, SEO, analytics, domain-related, and other agreed website services
• –Maintain business records
• –Protect the security and integrity of our website and services
• –Prevent abuse, fraud, or unauthorized use
• –Comply with applicable legal and regulatory obligations
• –Handle privacy requests, complaints, or disputes

We do not currently use enquiry information to send marketing emails, promotional messages, newsletters, or other direct marketing communications.

5. CONTACT FORM DATA

When you submit the contact form, the information you provide is sent to our server.

The server validates the submission and sends the information to our business email account through Gmail SMTP.

The submitted information includes your name, email address, and message.

We do not currently store contact-form submissions in a database operated by Sebata Resources.

Once an enquiry reaches us by email, Gmail and associated Google systems store the information.

6. EMAIL AND GOOGLE SERVICES

We use Google Gmail SMTP to process and deliver contact-form enquiries.

As a result, information submitted through the contact form passes through Google systems.

Google processes information in accordance with its own privacy policies and terms.

We do not control Google's processing practices, storage locations, or retention periods.

7. ANALYTICS

Our website currently uses Google Analytics and Vercel Analytics to understand how visitors use the website and to improve website performance and user experience.

Google Analytics collects information such as:

• –Page views
• –Browser and device information
• –Approximate geographic information
• –IP-related information
• –Referrer information
• –Website usage information
• –Cookie identifiers and similar technical information

Google Analytics uses cookies and similar technologies.

Vercel Analytics collects website usage and technical information for analytics purposes, designed to operate without traditional tracking cookies.

8. COOKIES

Our own application code does not currently intentionally create or manage cookies for user accounts or persistent preferences.

Third-party services used by the website, particularly Google Analytics, create cookies or use similar technologies.

These technologies collect information about your visit, device, browser, and interaction with the website.

You control cookies through your browser settings. Disabling cookies affects certain website functionality or analytics behavior.

9. THIRD-PARTY SERVICES

Our website interacts with and links to third-party services, including:

• –Google Gmail and Google email infrastructure
• –Google Analytics
• –Google Fonts and related Google services
• –Vercel Analytics
• –WhatsApp

These third parties operate independently and process information according to their own privacy policies and terms.

When you choose to contact Sebata Resources through WhatsApp, the subsequent communication takes place through WhatsApp and is subject to WhatsApp's and Meta's applicable policies.

10. DATA DISCLOSURE

We do not sell or rent your personal data.

We disclose personal data where reasonably necessary to:

• –Provide our services
• –Respond to your enquiry
• –Communicate with you
• –Use necessary technology or service providers
• –Maintain and operate our website
• –Comply with legal or regulatory requirements
• –Protect our rights, property, security, or legitimate business interests
• –Prevent fraud, abuse, or unlawful activity

Where third-party service providers process personal data on our behalf, their own terms and privacy policies govern that processing.

11. DATA RETENTION

We retain personal data only as long as reasonably necessary for the collection purposes: responding to enquiries, managing client relationships, maintaining appropriate business records, resolving disputes, and complying with legal obligations.

Because contact enquiries run through email, copies of correspondence remain in our email systems until manual deletion or removal under the applicable provider's systems and policies.

We do not currently operate an automated deletion system for contact enquiries.

12. DATA SECURITY

We take reasonable measures to protect personal data against unauthorized access, misuse, alteration, disclosure, loss, or destruction.

Our contact-form email transport uses encrypted SMTP connections.

No internet transmission or electronic storage system guarantees complete security.

Avoid submitting sensitive personal information through ordinary website enquiries unless the requested service requires the information.

13. YOUR PRIVACY RIGHTS

Subject to applicable Malaysian law and any applicable conditions or limitations, contact us to:

• –Request access to personal data we hold about you
• –Request correction of inaccurate or incomplete personal data
• –Request deletion of personal data where applicable
• –Ask questions about how your personal data is processed
• –Make a privacy-related complaint
• –Withdraw consent where processing is based on consent and withdrawal is legally applicable

To make a privacy request, contact:

[email protected]

We verify your identity before processing certain requests.

14. INTERNATIONAL DATA PROCESSING

Because we use third-party services such as Google and Vercel, providers process or store personal and technical information in locations outside Malaysia.

The exact location and retention of data processed by those providers depend on their infrastructure, policies, and service configuration.

By using the website and voluntarily providing information, you acknowledge this third-party processing.

15. CHILDREN

Our website is intended primarily for businesses and general users.

We do not knowingly collect personal data specifically from children.

If you believe a child has provided personal information to us unnecessarily, contact us so we review the situation.

16. EXTERNAL WEBSITES

Our website contains links to external websites or services.

We are not responsible for the privacy practices, content, security, or policies of external websites.

Review the privacy policy of any third-party website before you provide personal information.

17. CHANGES TO THIS PRIVACY POLICY

We update this Privacy Policy when our business, website, services, technology, or applicable legal requirements change.

The updated version will be published on this page with a revised "Last updated" date.

18. CONTACT

For privacy questions, access requests, correction requests, deletion requests, or privacy complaints, contact:

Sebata Resources

Email: [email protected]

19. GOVERNING LAW

This Privacy Policy is governed by the applicable laws of Malaysia.

Any privacy-related matter will be handled in accordance with applicable Malaysian law.